Privacy Policy

1. Information We Collect

1.1 Account Information

When you register for Storm Call Pro, we collect:

• Company name and business contact information
• Account administrator name and email address
• Billing address and payment information (processed by Stripe)
• Phone number for account verification

1.2 User Information

For each authorized user on your account, we collect:

• Name and email address
• User role and permissions
• Login credentials (passwords are encrypted)
• Activity logs and timestamps

1.3 Contact Information

For contacts you add to the Platform, we collect:

• Name and phone number
• Opt-in status and consent records
• Message history and delivery status
• Opt-out requests and timestamps

1.4 Storm and Operational Data

We collect data related to your storm operations:

• Storm names, dates, and locations
• Crew assignments and associations
• Document metadata (filenames, upload dates, categories)
• Message content and delivery records

1.5 Uploaded Documents

Documents you upload to the Platform, including:

• Receipts, invoices, and expense records
• Photos and images
• PDF files and other document types
• File metadata (size, type, upload date)

1.6 Usage and Technical Data

We automatically collect:

• IP addresses and device information
• Browser type and operating system
• Pages visited and features used
• Login timestamps and session data
• Error logs and performance data

1.7 Billing and Payment Data

Payment processing is handled by Stripe. We receive:

• Last four digits of payment card
• Card type and expiration date
• Billing history and invoice records
• Payment status and transaction IDs

Full payment card numbers are never stored on our servers.

2. How We Use Information

2.1 Platform Operations

We use your information to:

• Deliver SMS messages through the Platform
• Store and organize documents by storm
• Manage user accounts and permissions
• Process crew assignments and availability
• Provide customer support

2.2 Billing and Usage Tracking

We use information to:

• Process subscription payments through Stripe
• Track SMS usage against plan limits
• Calculate and charge overage fees
• Generate invoices and billing reports
• Monitor storage usage

2.3 Reporting and Exports

We use information to provide:

• Message delivery reports and logs
• Document exports for storm billing
• Usage summaries and analytics
• Compliance and audit records

2.4 Compliance and Legal

We maintain records to:

• Comply with telecommunications regulations
• Respond to legal requests and subpoenas
• Investigate potential violations of our Terms
• Maintain opt-in and opt-out records

2.5 Platform Improvement

We use aggregated, de-identified data to:

• Improve Platform reliability and performance
• Develop new features
• Monitor system health

3. Information Sharing

3.1 We Do Not Sell Personal Data

We do not sell, rent, or trade personal information to third parties for marketing purposes.

3.2 Service Providers

We share information with third-party service providers who assist in operating the Platform:

Provider	Purpose	Data Shared
Twilio	SMS delivery	Phone numbers, message content
Stripe	Payment processing	Billing information, payment details
Cloud Storage	Document storage	Uploaded files and metadata
Hosting Provider	Platform infrastructure	All Platform data (encrypted)

3.3 Legal Requirements

We may disclose information when required by law, including:

• Court orders and subpoenas
• Government or regulatory requests
• To protect our rights or safety
• To investigate potential violations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction. We will notify you of any such change.

3.5 With Your Consent

We may share information with other parties when you provide explicit consent.

4. Document Storage

4.1 How Documents Are Stored

Documents uploaded to Storm Call Pro are:

• Stored securely on cloud infrastructure
• Organized by storm and category
• Accessible only to authorized users on your account
• Retained according to your subscription plan

4.2 No Verification or Auditing

We do not review, verify, audit, or validate the content of uploaded documents. Documents are stored as provided. You are solely responsible for the accuracy and legality of uploaded content.

4.3 Document Retention

Document retention periods are determined by your subscription plan:

• Starter Plan: 12 months
• Standard Plan: 24 months
• Growth Plan: 36 months

After retention periods expire, documents may be automatically deleted. You should export important documents before expiration.

4.4 Deletion After Cancellation

When your account is canceled:

• You have 30 days to export your documents
• After 30 days, documents will be queued for deletion
• Deletion is typically completed within 90 days
• Some metadata may be retained for legal compliance

5. SMS Data

5.1 Message Content

We store message content for:

• Delivery confirmation and troubleshooting
• Message logs and reporting
• Compliance records

5.2 Phone Numbers

Contact phone numbers are:

• Stored securely in our database
• Shared with Twilio for message delivery
• Not shared with any other third parties
• Deleted when contacts are removed or accounts are canceled

5.3 Delivery Data

We receive delivery status information from carriers, including:

• Delivery confirmations
• Failure notifications
• Opt-out responses

6. Data Security

6.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards, including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage
• Access controls and authentication
• Regular security assessments
• Employee access restrictions

6.2 No Guarantee of Absolute Security

No system is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

6.3 Security Incidents

In the event of a data breach affecting your information, we will notify you as required by applicable law.

7. Data Retention

7.1 Active Accounts

While your account is active, we retain:

• Account and user information indefinitely
• Documents according to plan retention periods
• Message logs for compliance purposes
• Billing records as required by law

7.2 After Cancellation

After account cancellation:

• Customer data is deleted within 90 days
• Billing records are retained for 7 years (legal requirement)
• Compliance logs may be retained as required by law
• Aggregated, de-identified data may be retained indefinitely

8. Your Rights

8.1 Access and Export

You can access and export your data through the Platform's built-in features, including:

• Contact lists and message logs
• Documents and receipts
• Storm records and crew data

8.2 Correction

You can update your account information and correct inaccuracies through the Platform settings.

8.3 Deletion Requests

To request deletion of your data, contact us at support@stormcallpro.com. Note that:

• Deleting your account will delete associated data
• Some data may be retained for legal compliance
• Deletion requests are processed within 30 days

8.4 Opt-Out Rights for Message Recipients

Message recipients can opt out by:

• Replying STOP to any message
• Contacting the sending organization directly

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze Platform usage

You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

10. Children's Privacy

Storm Call Pro is a business platform not intended for use by individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or Platform notification. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

Horizon Media Group Inc.
Email: support@stormcallpro.com
Subject line: Privacy Inquiry