Acceptable Use Policy
Storm Call Pro
Effective Date: January 7, 2026
This Acceptable Use Policy governs the appropriate use of Storm Call Pro services provided by Horizon Media Group Inc.
Permitted Use
Storm Call Pro may only be used for:
- Operational alerts – Storm notifications, outage alerts, service updates
- Storm response coordination – Crew mobilization, resource allocation
- Utility crew communications – Work assignments, status updates, safety notices
Prohibited Use
The following activities are strictly prohibited:
- Marketing or promotional messaging – No advertising, sales, or promotional content
- Political messaging – No political campaigns or advocacy
- Harassment or abuse – No threatening, abusive, or harassing messages
- Messaging without explicit consent – All recipients must have explicitly opted in
- Spamming – No bulk, unsolicited, or repetitive messages
- Illegal content – No unlawful, fraudulent, or misleading messages
Compliance Requirements
All customers must comply with:
- TCPA (Telephone Consumer Protection Act) – Proper consent and opt-out handling
- CTIA Messaging Principles – Carrier guidelines for commercial messaging
- Carrier terms – Twilio and mobile carrier acceptable use policies
Consent & Opt-Out
You must:
- Obtain and maintain express written consent from all recipients
- Provide clear opt-out instructions (STOP keyword)
- Honor opt-out requests immediately
- Maintain records of consent and opt-outs
Consequences of Violations
Violations of this Acceptable Use Policy may result in:
- Immediate suspension of service
- Termination of your account
- Legal action if required
- Reporting to carriers and regulatory authorities
Monitoring
We reserve the right to monitor usage to ensure compliance with this policy and applicable laws.
Reporting Violations
To report violations of this policy, contact us at abuse@stormcallpro.com.
If you have questions about this policy, please contact support@stormcallpro.com